Refund policy

RETURN POLICY

We are so confident in the quality of our oils that we proudly offer a 100% quality guarantee.  If you are unsatisfied for any reason, simply return the product within 30 days. We will immediately refund you in full for any unopened bottles. Returns on opened/used products require prior authorization by contacting us at [email protected].

Note: We are unable to offer refunds on discounted products or special offers.

RETURNS

If you are not happy with your purchase, simply let us know at [email protected]. If the package is completely unopened and your order falls within our 30-day return policy, ship it back to us address:

Vibrant Blue Oils
c/o Viable Shipping
140 Taum Sauk Ct
Leadington, MO 63601

Please note: you are responsible for covering the cost of shipping the item(s) back to us.

As soon as we receive the package we will be in touch regarding your refund. Please know that we will refund the price of the product, but are unable to refund your shipping costs.

EXCHANGES & REFUNDS

We offer a 30 day money back guarantee on all of our products.  If you wish to place a return, please contact us at [email protected] before mailing the product back to us.  Upon receipt, we will refund you the price of the product. We cannot offer a refund on shipping.

The customer assumes responsibility for the package until it arrives at our location.

If a product arrives damaged or you have any concerns about your purchase, please contact us at [email protected] so that we can work something out.

Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase.

Please note that Vibrant Blue Oils is not responsible for any additional shipping costs for exchanges. We don’t guarantee that we will receive your returned item, and we do not assume responsibility for reimbursement of returned packages lost in transit without proof of delivery to Vibrant Blue Oils.

If the package has been opened and/or the products have been used, just reach out to us at [email protected]. Every situation is unique, but typically, next steps would include you letting us know that you will be returning the product to us (so we know to look for it) and issuing a refund within 3-5 business days of receiving your return.

Please note: Vibrant Blue Oils is unable to absorb the return shipping cost charged by your chosen carrier and cannot assume responsibility for the package until it arrives at our location.

To read our full Terms of Service please click here.

REFUNDS

All refunds will be credited to your original form of payment via PayPal and may take up to 5 days to process.